---
title: View transaction details
description: view details
---

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# View transaction details

1. To view detailed information about a transaction, follow these steps:
2. Go to Account Manager \> Orders or Support Manager \> Orders.
3. Find the required transaction. If needed, see *Search for a transaction*.
4. Click on the transaction UID displayed as a hyperlink.

Detailed information about the required transaction consists of the following sections. Items in *italics* are only available to users with **Personal data access** permission:

**Order description:**

- Description of an order added for a payment.

**Payment method:**  
For card payments:

- Payment brand;
- Card issuer’s country;
- Card mask;
- Card expiration date;
- Cardholder’s name as entered during a payment.

For alternative payments:

- Payment brand;
- Additional information depending on the payment method.

**Customer:**

- Billing name;
- Email address;
- Customer’s address and country;
- IP address.

**Shop:**

- Shop name as a link to the shop settings page;
- Shop status (Enabled or Disabled);
- Email address of the shop’s contact person.

**Merchant:**

- Merchant’s contact person;
- Merchant’s activation status.

**Transaction details:**

- Transaction type;
- Amount and currency of the processed transaction;
- Transaction status;
- Transaction UID;
- Processor as an acquirer who provided the payment gateway to process the transaction;
- Message as additional processing information;
- Authorization code;
- Bank ID as an ID assigned to the transaction by the processor or acquirer;
- Retrieval Reference Number (RRN);
- Bank’s response code;
- Conversion rate applied to convert a transaction amount from a payment currency to a currency supported by the payment gateway (for converted payments);
- Converted amount (for converted payments);
- Tracking ID as an identifier assigned by the merchant;
- Transaction creation date;
- Transaction payment date (for successful transactions);
- Conversion date as the date of the conversion rate applied to the transaction;
- Recurring transaction flag (*Rec*) for initial and recurring transactions for payments by saved cards.

**Anti-fraud verifications:**

- Verification status, as described in the table below;
- Rule conditions.

Table: Statuses of the Smart Routing verification service checks

| Icon | Description |
| --- | --- |
| ![](https://help.ecomcharge.com/hs-fs/hubfs/image-png-Oct-21-2025-10-30-23-4303-PM.png?width=26&height=26&name=image-png-Oct-21-2025-10-30-23-4303-PM.png) | A transaction matches a rule with the Reject action type. A transaction is declined. A rule description is highlighted in red. |
| ![](https://help.ecomcharge.com/hs-fs/hubfs/image-png-Oct-21-2025-10-30-27-4774-PM.png?width=25&height=25&name=image-png-Oct-21-2025-10-30-27-4774-PM.png) | A transaction matches a rule with the Review action type. The system sends out a notification to an email set in the merchant account settings. A rule description is highlighted in orange. A transaction is marked with the following icon: |
| ![](https://help.ecomcharge.com/hs-fs/hubfs/undefined-Oct-21-2025-10-30-34-1476-PM.png?width=24&height=24&name=undefined-Oct-21-2025-10-30-34-1476-PM.png) | A transaction matches neither a rule with the Reject action type, nor a rule with the Review action type. The check is passed successfully. |
| ![](https://help.ecomcharge.com/hs-fs/hubfs/image-png-Oct-21-2025-10-30-35-1755-PM.png?width=26&height=26&name=image-png-Oct-21-2025-10-30-35-1755-PM.png) | The check was not applicable because of insufficient data. |

Next to the customer's card number, email address, and IP address, there are buttons for managing data in the white and black lists. For more information, see *Black and white lists.*

**SmartRouting service results:**

- **Rules** — results of the transaction check against the rules of action type.
- **Whitelisted data** — results of the transaction parameter check against whitelists. If the transaction parameter value is in the whitelist, the parameter name is displayed.
- **Blacklisted data** — results of the transaction parameter check against blacklists. If the transaction parameter value is in the blacklist, the parameter name is displayed.

![](https://help.ecomcharge.com/hs-fs/hubfs/image-png-Oct-21-2025-10-30-58-5388-PM.png?width=670&height=353&name=image-png-Oct-21-2025-10-30-58-5388-PM.png)

*ThetransactionUIDontheOrderstab*

*![](https://help.ecomcharge.com/hs-fs/hubfs/image-png-Oct-21-2025-10-31-21-9478-PM.png?width=670&height=474&name=image-png-Oct-21-2025-10-31-21-9478-PM.png)*

*Transactiondetailspagewiththemasked/hiddenpersonaldata*

*![](https://help.ecomcharge.com/hs-fs/hubfs/image-png-Oct-21-2025-10-31-41-3002-PM.png?width=670&height=389&name=image-png-Oct-21-2025-10-31-41-3002-PM.png)*

*Transactiondetailspage:accordingtoSmartRoutingserviceresults,thetransactioncardhash(*pm\_stamp *)isinthe whitelist.*

If a transaction is linked to another transaction, such as Authorization and Void or Authorization and Capture, then all those transactions will be displayed when viewing each linked transaction. It is enough to find one transaction to see all transactions related to it.

![](https://help.ecomcharge.com/hs-fs/hubfs/image-png-Oct-21-2025-10-32-55-5878-PM.png?width=670&height=398&name=image-png-Oct-21-2025-10-32-55-5878-PM.png)

*TheTransactiondetailstabwithrelatedtransactions*

A user with the Support Manager role on the transaction details page also has the following additional options available:

- **View log:** view the history of the transaction in the event log;
- **View receipt:** get a receipt for the transaction;
- **Comments:** view or leave a comment on the transaction.

Depending on the type of operation, additional functions are available. They are located above the information about the transaction.

For **Authorization** transactions, the user can use the following operations:

1. **Void:** a transaction of the Void type for the full amount of the authorization amount;
2. **Capture:** for Capture, the user must specify the amount that does not exceed the authorization amount.

For **Payment** or **Capture** transactions, the user can perform the following operations:

1. **Refund:** a refund transaction;
2. **Chargeback:** a chargeback transaction;
3. **Fraud advice:** a note on a suspicious transaction.

![](https://help.ecomcharge.com/hs-fs/hubfs/image-png-Oct-21-2025-10-33-21-1338-PM.png?width=670&height=295&name=image-png-Oct-21-2025-10-33-21-1338-PM.png)

*TheTransactiondetailstabwithablockofadditionaloptionsandwithoperationbuttons*

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    - [Configuration of fraud protection services](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide?hsLang=en#configuration-of-fraud-protection-services)
    - [Transaction management](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide?hsLang=en#transaction-management)
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    - [Overall service description](https://help.ecomcharge.com/en/knowledge-base/smart-risk-and-routing-engine?hsLang=en#overall-service-description)
    - [Getting started](https://help.ecomcharge.com/en/knowledge-base/smart-risk-and-routing-engine?hsLang=en#getting-started)
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    - [Settings management](https://help.ecomcharge.com/en/knowledge-base/smart-risk-and-routing-engine?hsLang=en#settings-management)
    - [Appendix 1: Logical operators](https://help.ecomcharge.com/en/knowledge-base/smart-risk-and-routing-engine?hsLang=en#appendix-1-logical-operators)
    - [Appendix 2: List of system fields](https://help.ecomcharge.com/en/knowledge-base/smart-risk-and-routing-engine?hsLang=en#appendix-2-list-of-system-fields)
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    - [Shops](https://help.ecomcharge.com/en/knowledge-base/psp-api-documentation?hsLang=en#shops)
    - [Transactions (DWH v.2)](https://help.ecomcharge.com/en/knowledge-base/psp-api-documentation?hsLang=en#transactions-dwh-v-2)
    - [Transactions (DWH v.1)](https://help.ecomcharge.com/en/knowledge-base/psp-api-documentation?hsLang=en#transactions-dwh-v-1)
    - [Reference](https://help.ecomcharge.com/en/knowledge-base/psp-api-documentation?hsLang=en#reference)
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