View subscription details

To view full details of a subscription and related transactions, follow these steps: 

1. Go to Support Manager > Subscriptions. 
2. Find the subscription. If needed, see Find and view subscriptions. 
3. Click the subscription ID. 

The detailed information on a subscription consists of the following sections:

Plan:

• Subscription plan name;

Subscription status: 

• A cancellation reason (for cancelled subscriptions);

• Cancelled: the cancellation date (for cancelled subscriptions); 

Trial information:

• The amount and currency of the trial period;

• The frequency of charging funds for a subscription in the trial period;

Plan information:

• The amount and currency of the subscription;

• Created at: the date that the subscription was created at;

• Renew at: the date that the subscription should be paid for next time;

• Active to: the subscription end date; 

Linked transactions:

• UID: a transaction UID;

• Transaction type: a transaction type, as described in the Transaction management
  introductory article, and an icon of a test payment, if applicable;

• Amount: the transaction amount and currency;

• Status: a transaction status, as described in the Transaction management
  introductory article;
• Created: a transaction creation date;
• Detail: a link to detailed transaction receipt.

The Subscription details page