---
title: Search for a transaction
description: search transaction find
---

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3. [Transaction management](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide?hsLang=en#transaction-management)

# Search for a transaction

The system provides a convenient search for transactions by specified parameters across all merchants' shops registered in the system.

To search and view transactions, follow these steps:

1. Go to Account Manager \> Orders or Support Manager \> Orders.
2. Set the search parameters, as described in the table below.
3. If needed to view test transactions, activate the *Test transactions* checkbox.
4. Click Find.
5. For a new search, click *Clear fields* and repeat actions in Steps 2–4.

To search for a transaction, enter all or part of the search value in the appropriate fields and use the search filters.

Table: Search and filter parameters

 

| Parameter | Description |
| --- | --- |
| Search by transaction data |  |
| Transaction UID | A transaction ID in the system. |
| Tracking ID | A tracking ID assigned to a transaction by a merchant. If multiple tracking\_id values were sent in the request, the search can be performed by any of them. |
| Payment description | A payment order or billing description indicated for a transaction. |
| Amount | An amount of a processed transaction. |
| Currency | The amount value will be applied to the search results in the specified currency. The currencies displayed on the top of the drop-down list are selected in system settings. |
| Transaction type | A transaction type. A search across transactions of all types is set as default. For more information on transaction types, see [Transaction management](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-search-for-a-transaction#_bookmark72). |
| RRN | Retrieval Reference Number, a transaction number assigned by an acquirer. |

 

 

| Parameter | Description |
| --- | --- |
| Status | A transaction status. A search across transactions of any status is set as default. For more information on transaction types, see [Transaction management](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-search-for-a-transaction#_bookmark72). |
| Recurring type | The recurring type of the transaction. Possible values: Not recurring transaction; Recurring transaction; Initial recurring transaction; d\_moto |
| Gateway | A name or select an acquirer who provided a payment gateway. A search across all acquirers is set as default. |
| Payment method | A name or select a payment method used to make a transaction. A search across all payment methods is set as default. |
| Provider | Possible values: ApplePay, SamsungPay, GooglePay |
| Processor account number | Account number specified for processing the transaction in the system of the alternative payment method provider. |
| Bank ID | An ID assigned to a transaction by the processor or an acquirer. |
| Search by merchant data |  |
| Merchant | A name, Merchant ID or select a merchant from the list of all merchants registered in the system. A search across the transactions of all merchants is set as default. |
| Shop | A name, Shop ID or select a shop from the list of all shops registered in the system. Depends on the value of the Merchant field. If the Merchant is specified, the list shows the shops of the selected merchant only. |
| Category | A business category of the shop. Business categories are set up in Admin \> Business categories |
| Search by bank card data |  |
| Card BIN | A card BIN, the first 6 digits of a card number. |

 

 

| Parameter | Description |
| --- | --- |
| 1234 | The last 4 digits of a card number. |
| Card Mask | A card mask consisting of BIN+ xxxx+ last 4 digits. |
| Cardholder\* | The name of the cardholder. |
| Credit card hash | A card hash. |
| Country of the issuing bank | A search by name or select a country of a card issuer. |
| Credit card token | The token of the card. The search by token is enabled for the transactions processed after February 2025. |
| Search by client data\* |  |
| Client email\* | Customer’s email address indicated upon making a payment. |
| First or/and last name\* | Customer’s name indicated upon making a payment. |
| Client phone\* | Customer’s phone indicated upon making a payment. |
| Client IP\* | IP address of a customer used upon making a payment. |
| Search by date |  |
| From | The start date and time of the transaction search period. By default, the From field is set to the current day, 00:00:00 AM. |
| To | The end date and time of the transaction search period. By default, a search result lists all transactions processed by the system up to the moment. |
| Date range on trx | The date type by which search results should be reset. Possible values: Creation date: search date is set to the time of transaction request (by default); Paid date: search date is set to the time of actual transaction completion. |
| Time Zone | The time zone to specify the Creation and Paid date. By default, set to the time zone specified in the system settings. See [the System Settings](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-search-for-a-transaction#_bookmark22). |
| Search for a fraud operation |  |

 

 

| Parameter | Description |
| --- | --- |
| Select the check result | A result of the Smart Routing service check: Review only*:*displays transactions to which *Review* action was applied as a result of the Smart Routing check; Reject only: displays transactions to which *Reject* action was applied as a result of the Smart Routing check. |
| Fields marked with \* are not displayed for the users without the *Personaldataaccess* permission. ![](https://help.ecomcharge.com/hs-fs/hubfs/image-png-Oct-21-2025-10-27-49-0943-PM.png?width=670&height=389&name=image-png-Oct-21-2025-10-27-49-0943-PM.png) *TheOrderstab* *![](https://help.ecomcharge.com/hs-fs/hubfs/image-png-Oct-21-2025-10-28-29-3216-PM.png?width=800&height=464&name=image-png-Oct-21-2025-10-28-29-3216-PM.png)* *TheOrderstabwiththemaskedpersonaldata* The search result is a list of transactions with a [transaction summary](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-search-for-a-transaction#_bookmark74). |  |

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    - [Configuration of fraud protection services](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide?hsLang=en#configuration-of-fraud-protection-services)
    - [Transaction management](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide?hsLang=en#transaction-management)
    - [Subscription management](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide?hsLang=en#subscription-management)
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    - [Getting started](https://help.ecomcharge.com/en/knowledge-base/smart-risk-and-routing-engine?hsLang=en#getting-started)
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    - [Settings management](https://help.ecomcharge.com/en/knowledge-base/smart-risk-and-routing-engine?hsLang=en#settings-management)
    - [Appendix 1: Logical operators](https://help.ecomcharge.com/en/knowledge-base/smart-risk-and-routing-engine?hsLang=en#appendix-1-logical-operators)
    - [Appendix 2: List of system fields](https://help.ecomcharge.com/en/knowledge-base/smart-risk-and-routing-engine?hsLang=en#appendix-2-list-of-system-fields)
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