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Manage values in the lists

On the page with detailed information about a transaction, users can manage values in the black and white lists using parameters of processed transactions. The buttons to add or remove values in the lists are located next to a parameter, for which the white or black list can be applicable.

To add or remove values in the list, follow the steps below:

  1. Go to Admin > Orders or Support Manager > Orders.

  2. Find the required transaction. If needed, see Search for a transaction.

  3. Click the transaction ID displayed as a hyperlink.

  4. Add customer data to the list or remove them, using the buttons next to the values of the following parameters:

    • a card mask;

    • a customer’s email address (available to a user with the Support Manager role only);

    • a customer’s IP-address (available to a user with the Support Manager role only).


      WL and BL buttons on the Transaction details page in the Support manager section

Users with the Support Manager role can also manage the values in the lists, even if transactions with these parameter values have not yet been processed. Besides, it helps when you need to add a single value or remove it from a list.

  1. Go to Support Manager > White/ Black lists.

  2. Indicate a value to be added or removed from the list.

  3. Click Search.

  4. Add the value to the list or remove it from the list using the buttons next to the value.

  5. To add or remove another value, click Clear fields and repeat Steps 1–4.

The White/Black lists tab page

WL and BL buttons next to the value on the Manage White/Black list page