Find and view subscriptions

All: to see subscriptions of all statuses; Trial: to see all trial subscriptions; Active: to see all active subscriptions;&nbsp;
Failed: to see all automatically cancelled subscriptions;&nbsp;
Cancelled: to see all subscriptions cancelled by customers;&nbsp;
Failed attempt: to see subscriptions with failed payment attempts.&nbsp;

To find and review a subscription, follow the steps below:
1. Go to Support Manager > Subscriptions.
2. Indicate a shop name or a subscription name in the search box, and indicate other
parameters as described in the table below.
3. Click Find.

Table: Subscription search parameters

Parameter	Description	Notes
Search box	Shop ID, name or URL
State	The subscription status. Possible values: All: to see subscriptions of all statuses; Trial: to see all trial subscriptions; Active: to see all active subscriptions; Failed: to see all automatically cancelled subscriptions; Cancelled: to see all subscriptions cancelled by customers; Failed attempt: to see subscriptions with failed payment attempts.
From	The start date of the search period by the creation date
To	The end date of the search period by the creation date.

The Subscription tab page with a list of subscriptions

A user with the Support Manager role on the transaction details page also has the following additional options available:

ID: a subscription ID;
Title: the name of the subscription plan;
State: a subscription status at the time of viewing
Created at: the date that the subscription was created at;
Renew at: the date of automatic renewal of the subscription;
Shop: the name and URL of the shop for which the subscription was created.

By clicking on a subscription ID, you can see the details of the transactions made on that subscription. For more information, see View subscription details.