--- title: Set agent rates description: agent --- [Skip to content](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-set-agent-rates#main-content) - [English](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-set-agent-rates) - [Русский](https://help.ecomcharge.com/knowledge-base-ru/pspbackoffice-set-agent-rates) English Show submenu for translations [Customer portal](https://help.ecomcharge.com/tickets?hsLang=en) - [Subscribe to platform updates](https://share-eu1.hsforms.com/1iuchcnmzT9yq2VKMCRdsLwfnh6h) - [Support & Requests](https://help.ecomcharge.com/en/knowledge-base/support-requests) Open main navigation Close main navigation - [Subscribe to platform updates](https://share-eu1.hsforms.com/1iuchcnmzT9yq2VKMCRdsLwfnh6h) - [Support & Requests](https://help.ecomcharge.com/en/knowledge-base/support-requests) - - [English](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-set-agent-rates) - [Русский](https://help.ecomcharge.com/knowledge-base-ru/pspbackoffice-set-agent-rates) English Show submenu for translations - [Customer portal](https://help.ecomcharge.com/tickets) - [eComCharge Blog](https://ecomcharge.com/blog/) [eComCharge Blog](https://ecomcharge.com/blog/) This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. 1. [eComCharge knowledge base](https://help.ecomcharge.com/en/knowledge-base?hsLang=en) 2. [Admin Panel User Guide](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide?hsLang=en) 3. [Additional services](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide?hsLang=en#additional-services) # Set agent rates To make the system correctly calculate the transaction processing fees and remunerations payable to agents, after you configured a payment gateway, follow the steps below: 1. Go to **Account Manager \> Shops**. 2. Go to the line of the shop in the list. If required, use Search for a merchant’s shop. 3. Click **View** to go to the shop settings page. 4. Go to the **Gateways** tab. 5. Click the name of the acquirer who provided the required payment gateway. 6. Go to the **Agent rates** tab. 7. Click **Add a rate** to introduce rates. 8. Set rates, as described in the table below. 9. Click **Apply** to save the changes or cancel them. **Table: Parameters of agent rates set for payment gateway**  | **Parameter** | **Description** | **Notes** | | --- | --- | --- | | **Currency** | The value of the currency for which you want to set rates. | You should specify rates for each active currency. | | **Payment** | A fixed amount taken per each successful Payment transaction. | By default, set to the default agent rate. Change to “0.0” if not applicable. | | **Refund** | A fixed amount taken per each successful Refund transaction. | By default, set to the default agent rate. Change to “0.0” if not applicable. | | **Authorization** | A fixed amount taken per each successful Authorization transaction. | By default, set to the default agent rate. Change to “0.0” if not applicable. | | **Capture** | A fixed amount taken per each successful Capture transaction. | By default, set to the default agent rate. Change to “0.0” if not applicable. | | **Void** | A fixed amount taken per each successful Void transaction. | By default, set to the default agent rate. Change to “0.0” if not applicable. | | **Payout** | A fixed amount taken per each successful Payout transaction. | By default, set to the default agent rate. Change to “0.0” if not applicable. | | **Credit** | A fixed amount taken per each successful Credit transaction. | By default, set to the default agent rate. Change to “0.0” if not applicable. | | **Chargeback** | A fixed amount taken per each successful Chargeback transaction. | By default, set to the default agent rate. Change to “0.0” if not applicable. | | **P2P** | A fixed amount taken per each successful P2P transaction. | By default, set to the default agent rate. Change to “0.0” if not applicable. | | **AFT** | A fixed amount taken per each successful AFT transaction (a Payment transaction in P2P transfers). | By default, set to the default agent rate. Change to “0.0” if not applicable. | | **OCT** | A fixed amount taken per each successful OCT transaction (a Payout transaction in P2P transfers). | By default, set to the default agent rate. Change to “0.0” if not applicable. | | **Commission** | A percentage of the transaction amount taken per each successful Payment and Capture transaction. | By default, set to the default agent commission. Change to “0.0” if not applicable. | | **Date** | The date from which the rates apply to transactions processed in the selected currency through the payment gateway. | Setting a past date is not recommended. |    If you set both fixed and percentage-based rates for a transaction type, they both will apply. For example, if 0.10 USD and 0.3% per Payment transaction are specified, then 0.40 USD will be deducted from 100.00 USD as a commission. If necessary, previously set rates can be edited or deleted before the system processes a transaction, to which the rates are applicable. To do this, on the page with the list of applicable rates, in the rate line, click **Edit** or **Delete**, respectively. 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