The users with the Support Manager role can edit the transaction parameters for multiple transactions using the Mass Update feature.
Mass update can be requested, for example, in the case when the transaction statuses in the merchant’s system don’t match those in the beGateway system. The option is available for both the card and APM transactions.
To recover a transaction go to Support manager > Mass Update.
The page will display the following fields:
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UIDs — UIDs of the transactions whose parameters need to be modified. The values must be separated by line breaks.
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Email — email address to which the message about the successful or unsuccessful mass update of transactions will be sent.
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Status — transaction statuses that can be assigned to the transactions. Available values: [statuses listed in system].
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Paid at — date when the transaction was made.
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Notify merchant — if the checkbox is selected, the merchant will receive a request to update the transaction status in the merchant system. The request will be sent to the URL specified in the transaction request.
Click Update to save the newly updated transaction parameters.
Once the transaction is updated, the Updated manually message will be displayed on the Transaction Details page in the Message field.
When requesting transaction information using API, for transactions updated manually, the updated_manually_at field will be displayed with the date when the transaction was manually updated.