--- title: Mass Update description: update transaction status --- [Skip to content](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-mass-update#main-content) - [English](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-mass-update) - [Русский](https://help.ecomcharge.com/knowledge-base-ru/pspbackoffice-mass-update) English Show submenu for translations [Customer portal](https://help.ecomcharge.com/tickets?hsLang=en) - [Subscribe to platform updates](https://share-eu1.hsforms.com/1iuchcnmzT9yq2VKMCRdsLwfnh6h) - [Support & Requests](https://help.ecomcharge.com/en/knowledge-base/support-requests) Open main navigation Close main navigation - [Subscribe to platform updates](https://share-eu1.hsforms.com/1iuchcnmzT9yq2VKMCRdsLwfnh6h) - [Support & Requests](https://help.ecomcharge.com/en/knowledge-base/support-requests) - - [English](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-mass-update) - [Русский](https://help.ecomcharge.com/knowledge-base-ru/pspbackoffice-mass-update) English Show submenu for translations - [Customer portal](https://help.ecomcharge.com/tickets) - [eComCharge Blog](https://ecomcharge.com/blog/) [eComCharge Blog](https://ecomcharge.com/blog/) This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. 1. [eComCharge knowledge base](https://help.ecomcharge.com/en/knowledge-base?hsLang=en) 2. [Admin Panel User Guide](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide?hsLang=en) 3. [Transaction management](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide?hsLang=en#transaction-management) # Mass Update The users with the Support Manager role can edit the transaction parameters for multiple transactions using the Mass Update feature. Mass update can be requested, for example, in the case when the transaction statuses in the merchant’s system don’t match those in the eComCharge platform. The option is available for both the card and APM transactions. To recover a transaction go to Support manager \> Mass Update. ![](https://help.ecomcharge.com/hs-fs/hubfs/image-png-Oct-21-2025-10-41-55-8209-PM.png?width=670&height=226&name=image-png-Oct-21-2025-10-41-55-8209-PM.png) The page will display the following fields: - **UIDs** — UIDs of the transactions whose parameters need to be modified. The values must be separated by line breaks. - **Email** — email address to which the message about the successful or unsuccessful mass update of transactions will be sent. - **Status** — transaction statuses that can be assigned to the transactions. Available values: *\[statuses listed in system\]*. - **Paid at** — date when the transaction was made. - **Notify merchant** — if the checkbox is selected, the merchant will receive a request to update the transaction status in the merchant system. The request will be sent to the URL specified in the transaction request. Click **Update** to save the newly updated transaction parameters. Once the transaction is updated, the **Updated manually** message will be displayed on the Transaction Details page in the *Message* field. When requesting transaction information using API, for transactions updated manually, the *updated\_manually\_at* field will be displayed with the date when the transaction was manually updated. - [Admin Panel User Guide](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide?hsLang=en#main-content) - [Introduction](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide?hsLang=en#introduction) - [Before you start](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide?hsLang=en#before-you-start) - [Users](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide?hsLang=en#users) - [System administration](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide?hsLang=en#system-administration) - [Merchant account management](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide?hsLang=en#merchant-account-management) - [Configuration of payment gateways](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide?hsLang=en#configuration-of-payment-gateways) - 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[Merchant's balance](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide?hsLang=en#merchants-balance) - [Mass payouts to customers](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide?hsLang=en#mass-payouts-to-customers) - [Additional services](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide?hsLang=en#additional-services) - [Smart Risk and Routing Engine](https://help.ecomcharge.com/en/knowledge-base/smart-risk-and-routing-engine?hsLang=en#main-content) - [Introduction](https://help.ecomcharge.com/en/knowledge-base/smart-risk-and-routing-engine?hsLang=en#introduction) - [Overall service description](https://help.ecomcharge.com/en/knowledge-base/smart-risk-and-routing-engine?hsLang=en#overall-service-description) - [Getting started](https://help.ecomcharge.com/en/knowledge-base/smart-risk-and-routing-engine?hsLang=en#getting-started) - [Smart routing management](https://help.ecomcharge.com/en/knowledge-base/smart-risk-and-routing-engine?hsLang=en#smart-routing-management) - [Settings management](https://help.ecomcharge.com/en/knowledge-base/smart-risk-and-routing-engine?hsLang=en#settings-management) - [Appendix 1: Logical operators](https://help.ecomcharge.com/en/knowledge-base/smart-risk-and-routing-engine?hsLang=en#appendix-1-logical-operators) - [Appendix 2: List of system fields](https://help.ecomcharge.com/en/knowledge-base/smart-risk-and-routing-engine?hsLang=en#appendix-2-list-of-system-fields) - [PSP API documentation](https://help.ecomcharge.com/en/knowledge-base/psp-api-documentation?hsLang=en#main-content) - [Introduction](https://help.ecomcharge.com/en/knowledge-base/psp-api-documentation?hsLang=en#introduction) - [Request requirements](https://help.ecomcharge.com/en/knowledge-base/psp-api-documentation?hsLang=en#request-requirements) - [HTTP response codes](https://help.ecomcharge.com/en/knowledge-base/psp-api-documentation?hsLang=en#http-response-codes) - [PSP ID and Secret Key](https://help.ecomcharge.com/en/knowledge-base/psp-api-documentation?hsLang=en#psp-id-and-secret-key) - 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