Employees of the payment service provider with an account in the system can log in under a merchant's account. This helps in cases when a merchant cannot make the required settings of their account and shops and needs assistance.
To log in to a merchant's account back office, follow these steps:
1. Click "Sign in as" in the user account management area.
2. In the window that opens, find and select the merchant whose personal account you want to log in to. Use the full-text search in the drop-down list.
3. Click "Sign in" to get access to the merchant's account back office.
The window to log into a merchant account
When logged into a merchant’s account back office, an employee of the payment service provider has the same access and editing rights as the merchant does.
To log out of the merchant's account, click Sign out in the account management area. The system will take you back to your personal account.
The system does not allow both the merchant and the employee of the payment service provider to log in to the merchant's account at the same time. To help the merchant with settings in his or her personal account, ask the merchant to log out of the system.