Adjust a channel balance

To change the amount of the available balance, if required, follow the steps below:

1. Go to Accountant > Channels.

2. Click View in the line of the channel.

3. On the page with detailed balance information, click Edit in the line of the channel balance that you should adjust.

4. On the page that opens, specify the amount and reason for adjustment.

5. Click Apply to save changes or cancel them.

The Edit button on the page with the detailed channel balance

The balance adjustment page

! Important

Pay attention that to activate the channel balance, it is necessary that the user with the “Accountant“ role corrects the balance by adding an amount bigger than 0 on page Accountant > Channels > View (in the row for the required channel) > Edit ( in the row of the required gateway of the required merchant). Otherwise, the payout transaction amounts won’t be reflected in the channel balance.