Support Manager and its interface menu

A user with the Support Manager role can monitor payments, view transactions logs and manage subscriptions. All functions and services available to a user with this role are linked to the Support Manager menu. A complete list of all the Support Manager menu tabs and a brief description of available functions are given in the table below.

Table: Support Manager menu tabs

Menu tab	Description	Notes
Orders	View and manage details of transactions processed through payment gateway.	Also available to users with the Account Manager role.
Subscriptions	Manage recurring payments of customers, cancel them upon request
White/ Black lists	Manage white and black lists of customer details, add customer data to black lists to prevent risk transactions, keep record of customer data that a merchant can trust.
Logs	View transaction logs: find and see the logs of transaction processing by a transaction UID or a beGateway request ID.	Also available to users with the Admin role.