--- title: Enable the service description: Smart Routing --- [Skip to content](https://help.ecomcharge.com/en/knowledge-base/enable-the-service/pspbackoffice-#main-content) - [English](https://help.ecomcharge.com/en/knowledge-base/enable-the-service/pspbackoffice-) - [Русский](https://help.ecomcharge.com/knowledge-base-ru/enable-the-service/pspbackoffice-) English Show submenu for translations [Customer portal](https://help.ecomcharge.com/tickets?hsLang=en) - [Subscribe to platform updates](https://share-eu1.hsforms.com/1iuchcnmzT9yq2VKMCRdsLwfnh6h) - [Support & Requests](https://help.ecomcharge.com/en/knowledge-base/support-requests) Open main navigation Close main navigation - [Subscribe to platform updates](https://share-eu1.hsforms.com/1iuchcnmzT9yq2VKMCRdsLwfnh6h) - [Support & Requests](https://help.ecomcharge.com/en/knowledge-base/support-requests) - - [English](https://help.ecomcharge.com/en/knowledge-base/enable-the-service/pspbackoffice-) - [Русский](https://help.ecomcharge.com/knowledge-base-ru/enable-the-service/pspbackoffice-) English Show submenu for translations - [Customer portal](https://help.ecomcharge.com/tickets) - [eComCharge Blog](https://ecomcharge.com/blog/) [eComCharge Blog](https://ecomcharge.com/blog/) This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. 1. [eComCharge knowledge base](https://help.ecomcharge.com/en/knowledge-base?hsLang=en) 2. [Admin Panel User Guide](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide?hsLang=en) 3. [Additional services](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide?hsLang=en#additional-services) # Enable the service The service activation option is available to a PSP employee with the Account manager role. To enable the service, on the shop editing page click on the Smart Routing account tab. ![](https://help.ecomcharge.com/hs-fs/hubfs/image-png-Oct-27-2025-02-13-24-8755-AM.png?width=670&height=214&name=image-png-Oct-27-2025-02-13-24-8755-AM.png) Enable the service. Select Allow to skip failed Smart Routing action if the system should process transactions even in case the Smart Routing service provides no instructions on how to process or route a payment. Select Responses and notifications with Smart Routing rules (except for rules of PSP level) to include object to the transaction request responses, transaction status query responses and webhook notifications. The object will include information on the results of the transaction checks against the rules and white/black lists of *Merchant* and *Shop* levels in the Smart Routing service. The **Processing mode for transaction verification requests (Rules & WLBL)** controls the order in which the transactions are checked by Smart Routing. Two modes are available: - **Sequential** (default) – transactions are checked by Smart Routing one by one according to their order in the processing queue. This guarantees the correctness of verification by aggregation rules. If the traffic is high and the transaction verification time exceeds the recommended threshold, there is a possibility that some transactions will be declined with the error **“The transaction was declined due to security rules”.** - **Parallel** – Smart Routing service can verify multiple transactions simultaneously. This mode increases transaction verification speed and is recommended for the shops with high traffic to avoid transaction declines when the verification time threshold is exceeded. Note that aggregation rules, for example, limit rules may not calculate the transactions accurately in parallel mode. [![image-20260202-154402](https://help.ecomcharge.com/hs-fs/hubfs/image-20260202-154402.png?width=670&height=258&name=image-20260202-154402.png)](https://help.ecomcharge.com/hubfs/image-20260202-154402.png?hsLang=en)The page with Smart Routing service settings  Select Apply to save the settings  - [Admin Panel User Guide](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide?hsLang=en#main-content) - [Introduction](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide?hsLang=en#introduction) - [Before you start](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide?hsLang=en#before-you-start) - [Users](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide?hsLang=en#users) - [System administration](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide?hsLang=en#system-administration) - [Merchant account management](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide?hsLang=en#merchant-account-management) - [Configuration of payment gateways](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide?hsLang=en#configuration-of-payment-gateways) - [Merchant shop management](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide?hsLang=en#merchant-shop-management) - [Dashboard](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide?hsLang=en#dashboard) - [Configuration of fraud protection services](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide?hsLang=en#configuration-of-fraud-protection-services) - [Transaction management](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide?hsLang=en#transaction-management) - [Subscription management](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide?hsLang=en#subscription-management) - [Transaction reports](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide?hsLang=en#transaction-reports) - [Accounting and financial reports](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide?hsLang=en#accounting-and-financial-reports) - [Finances](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide?hsLang=en#finances) - [Merchant's balance](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide?hsLang=en#merchants-balance) - [Mass payouts to customers](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide?hsLang=en#mass-payouts-to-customers) - [Additional services](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide?hsLang=en#additional-services) - [Smart Risk and Routing Engine](https://help.ecomcharge.com/en/knowledge-base/smart-risk-and-routing-engine?hsLang=en#main-content) - [Introduction](https://help.ecomcharge.com/en/knowledge-base/smart-risk-and-routing-engine?hsLang=en#introduction) - [Overall service description](https://help.ecomcharge.com/en/knowledge-base/smart-risk-and-routing-engine?hsLang=en#overall-service-description) - [Getting started](https://help.ecomcharge.com/en/knowledge-base/smart-risk-and-routing-engine?hsLang=en#getting-started) - [Smart routing management](https://help.ecomcharge.com/en/knowledge-base/smart-risk-and-routing-engine?hsLang=en#smart-routing-management) - [Settings management](https://help.ecomcharge.com/en/knowledge-base/smart-risk-and-routing-engine?hsLang=en#settings-management) - [Appendix 1: Logical operators](https://help.ecomcharge.com/en/knowledge-base/smart-risk-and-routing-engine?hsLang=en#appendix-1-logical-operators) - [Appendix 2: List of system fields](https://help.ecomcharge.com/en/knowledge-base/smart-risk-and-routing-engine?hsLang=en#appendix-2-list-of-system-fields) - [PSP API documentation](https://help.ecomcharge.com/en/knowledge-base/psp-api-documentation?hsLang=en#main-content) - [Introduction](https://help.ecomcharge.com/en/knowledge-base/psp-api-documentation?hsLang=en#introduction) - [Request requirements](https://help.ecomcharge.com/en/knowledge-base/psp-api-documentation?hsLang=en#request-requirements) - [HTTP response codes](https://help.ecomcharge.com/en/knowledge-base/psp-api-documentation?hsLang=en#http-response-codes) - [PSP ID and Secret Key](https://help.ecomcharge.com/en/knowledge-base/psp-api-documentation?hsLang=en#psp-id-and-secret-key) - [Merchants](https://help.ecomcharge.com/en/knowledge-base/psp-api-documentation?hsLang=en#merchants) - [Shops](https://help.ecomcharge.com/en/knowledge-base/psp-api-documentation?hsLang=en#shops) - [Transactions (DWH v.2)](https://help.ecomcharge.com/en/knowledge-base/psp-api-documentation?hsLang=en#transactions-dwh-v-2) - [Transactions (DWH v.1)](https://help.ecomcharge.com/en/knowledge-base/psp-api-documentation?hsLang=en#transactions-dwh-v-1) - [Reference](https://help.ecomcharge.com/en/knowledge-base/psp-api-documentation?hsLang=en#reference) - [Reports (DWH v.2)](https://help.ecomcharge.com/en/knowledge-base/psp-api-documentation?hsLang=en#reports-dwh-v-2) - [Video guides](https://help.ecomcharge.com/en/knowledge-base/video-guides?hsLang=en#main-content) - [Creating rules in Smart Routing](https://help.ecomcharge.com/en/knowledge-base/video-guides?hsLang=en#creating-rules-in-smart-routing) - 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