To search for transaction logs, follow these steps:
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Go to Admin > Logs or Support Manager > Logs.
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Enter a transaction UID or Begateway Request ID and select the Level (for users with the Admin role only).
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Click Find.
The result of the search will consist of all available log records that contain the searched UID or Begateway Request ID.
Each log record consists of:
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UID: a transaction ID;
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Begateway Request ID: an internal request ID;
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PSP: a PSP ID;
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Application: an application for which the log is reported;
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Level: the level of logging (always INFO);
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Created At: log creation time in UTC+00;
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Log body: the log code.
The Logs page