---
title: Search for a merchant account
description: account merchant
---

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3. [Merchant account management](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide?hsLang=en#merchant-account-management)

# Search for a merchant account

The system searches for a merchant account using the following parameters:

- Merchant ID as a registration number of the merchant in the system;
- The merchant’s company name;
- Contact details: 
    - The merchant or the merchant’s contact person name;
    - The merchant's or the merchant’s contact person email.

To search for a merchant account, follow these steps:

1. Go to Account Manager \> Merchants.
2. Enter all or part of the merchant's details in the search box on the search pane

As you type, the system will display to you those accounts that match the search criteria you enter.

Additionally, you can apply a filter by the activation status of the merchant. To do this, use the field drop-down list next to the search box, where select one of the following possible values:

- Active: to show the enabled merchant accounts;
- Disabled: to show the deactivated merchant's accounts;
- All: to show merchant accounts of all statuses.

![The page with active merchants matching the “flower” search prompt](https://help.ecomcharge.com/hs-fs/hubfs/image-png-Oct-17-2025-09-30-53-0798-PM.png?width=1007&height=255&name=image-png-Oct-17-2025-09-30-53-0798-PM.png)

*The page with active merchants matching the “flower” search prompt*

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    - [Merchant account management](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide?hsLang=en#merchant-account-management)
    - [Configuration of payment gateways](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide?hsLang=en#configuration-of-payment-gateways)
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    - [Configuration of fraud protection services](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide?hsLang=en#configuration-of-fraud-protection-services)
    - [Transaction management](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide?hsLang=en#transaction-management)
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    - [Transaction reports](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide?hsLang=en#transaction-reports)
    - [Accounting and financial reports](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide?hsLang=en#accounting-and-financial-reports)
    - [Finances](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide?hsLang=en#finances)
    - [Merchant's balance](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide?hsLang=en#merchants-balance)
    - [Mass payouts to customers](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide?hsLang=en#mass-payouts-to-customers)
    - [Additional services](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide?hsLang=en#additional-services)
- [Smart Risk and Routing Engine](https://help.ecomcharge.com/en/knowledge-base/smart-risk-and-routing-engine?hsLang=en#main-content)

    - [Introduction](https://help.ecomcharge.com/en/knowledge-base/smart-risk-and-routing-engine?hsLang=en#introduction)
    - [Overall service description](https://help.ecomcharge.com/en/knowledge-base/smart-risk-and-routing-engine?hsLang=en#overall-service-description)
    - [Getting started](https://help.ecomcharge.com/en/knowledge-base/smart-risk-and-routing-engine?hsLang=en#getting-started)
    - [Smart routing management](https://help.ecomcharge.com/en/knowledge-base/smart-risk-and-routing-engine?hsLang=en#smart-routing-management)
    - [Settings management](https://help.ecomcharge.com/en/knowledge-base/smart-risk-and-routing-engine?hsLang=en#settings-management)
    - [Appendix 1: Logical operators](https://help.ecomcharge.com/en/knowledge-base/smart-risk-and-routing-engine?hsLang=en#appendix-1-logical-operators)
    - [Appendix 2: List of system fields](https://help.ecomcharge.com/en/knowledge-base/smart-risk-and-routing-engine?hsLang=en#appendix-2-list-of-system-fields)
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    - [PSP ID and Secret Key](https://help.ecomcharge.com/en/knowledge-base/psp-api-documentation?hsLang=en#psp-id-and-secret-key)
    - [Merchants](https://help.ecomcharge.com/en/knowledge-base/psp-api-documentation?hsLang=en#merchants)
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    - [Transactions (DWH v.1)](https://help.ecomcharge.com/en/knowledge-base/psp-api-documentation?hsLang=en#transactions-dwh-v-1)
    - [Reference](https://help.ecomcharge.com/en/knowledge-base/psp-api-documentation?hsLang=en#reference)
    - [Reports (DWH v.2)](https://help.ecomcharge.com/en/knowledge-base/psp-api-documentation?hsLang=en#reports-dwh-v-2)
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    - [Creating rules in Smart Routing](https://help.ecomcharge.com/en/knowledge-base/video-guides?hsLang=en#creating-rules-in-smart-routing)
    - [Payment Widget customization](https://help.ecomcharge.com/en/knowledge-base/video-guides?hsLang=en#payment-widget-customization)
- [Integrations](https://help.ecomcharge.com/en/knowledge-base/integrations?hsLang=en#main-content)

    - [Active Connectors with PSPs, banks, APM solution providers](https://help.ecomcharge.com/en/knowledge-base/integrations?hsLang=en#active-connectors-with-psps-banks-apm-solution-providers)
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