--- title: Find a mass payout description: Find a mass payout --- [Skip to content](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-find-a-mass-payout#main-content) - [English](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-find-a-mass-payout) - [Русский](https://help.ecomcharge.com/knowledge-base-ru/pspbackoffice-find-a-mass-payout) English Show submenu for translations [Customer portal](https://help.ecomcharge.com/tickets?hsLang=en) - [Subscribe to platform updates](https://share-eu1.hsforms.com/1iuchcnmzT9yq2VKMCRdsLwfnh6h) - [Support & Requests](https://help.ecomcharge.com/en/knowledge-base/support-requests) Open main navigation Close main navigation - [Subscribe to platform updates](https://share-eu1.hsforms.com/1iuchcnmzT9yq2VKMCRdsLwfnh6h) - [Support & Requests](https://help.ecomcharge.com/en/knowledge-base/support-requests) - - [English](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-find-a-mass-payout) - [Русский](https://help.ecomcharge.com/knowledge-base-ru/pspbackoffice-find-a-mass-payout) English Show submenu for translations - [Customer portal](https://help.ecomcharge.com/tickets) - [eComCharge Blog](https://ecomcharge.com/blog/) [eComCharge Blog](https://ecomcharge.com/blog/) This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. 1. [eComCharge knowledge base](https://help.ecomcharge.com/en/knowledge-base?hsLang=en) 2. [Admin Panel User Guide](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide?hsLang=en) 3. [Mass payouts to customers](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide?hsLang=en#mass-payouts-to-customers) # Find a mass payout To search for mass payouts and view brief information about them, follow the steps below: 1. Go to **Accountant \> Mass Payouts**. 2. Set the search parameters for mass payouts, as described in the table below. 3. Click **Find**. 4. For a new search, click **Clear fields** and go to step 2. **Table: Parameters of search for a mass payout** | **Parameter** | **Description** | **Notes** | | --- | --- | --- | | Search box | | Fields for partial or full entry of the name of the report recipient, the name of the uploaded file with the parameters of mass payouts, the identifier of mass payouts. | | **From** | The start date of the reporting period. | | | **To** | The end date of the reporting period. | | | **Merchant** | The merchant’s name or contact person name. | | | **Shop** | The merchant’s shop name. | | | **Status** | A status of mass payout processing. Possible values: - **All**: to show mass payouts of any status; - **In progress**: to show mass payouts that are still being processed; - **Completed**: to show completed mass payouts for which the report is sent out to a user email; - **Not sent**: to show completed mass payouts for which the report was not sent because of some reason. | | [![The search pane on the Mass Payouts page](https://help.ecomcharge.com/hs-fs/hubfs/0969db90-5989-476c-897f-7170842f2b0c.png?width=670&height=142&name=0969db90-5989-476c-897f-7170842f2b0c.png)](https://help.ecomcharge.com/hubfs/0969db90-5989-476c-897f-7170842f2b0c.png?hsLang=en)The search pane on the Mass Payouts page As a result of searching for mass payouts, the display area shows a list of mass payouts in a tabular form with brief information on each of them. Brief information includes the data described in the table below. **Table: Parameters of brief information on mass payouts** | **Parameter** | **Description** | **Notes** | | --- | --- | --- | | **Status (icon)** | A status of mass payout processing. Possible values: - ![Incomplete](https://api.media.atlassian.com/file/97a51138-8d42-406b-a167-030ec5d8e543/image?collection=emoji-site-83c96ca9-41fa-445b-9ddd-2d4dfbf28b26&width=63&height=64&max-age=31536000&token=eyJraWQiOiJtaWNyb3MvcGYtZW1vamktc2VydmljZS9iYWxjb2w4N2Rjb251YWNxIiwiYWxnIjoiUlMyNTYifQ.eyJzdWIiOiJtaWNyb3MvcGYtZW1vamktc2VydmljZSIsImF1ZCI6Im1lZGlhIiwiYWNjZXNzIjp7InVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjplbW9qaS1zaXRlLTgzYzk2Y2E5LTQxZmEtNDQ1Yi05ZGRkLTJkNGRmYmYyOGIyNiI6WyJyZWFkIl19LCJjbGllbnRJZCI6IjM0MjllMDliLTM0NzAtNDdlMi1hZjc0LTQxYjI1MGEyMTE0NyIsIm5iZiI6MTc2MTQ0ODQzMCwiaXNzIjoibWljcm9zL3BmLWVtb2ppLXNlcnZpY2UiLCJleHAiOjE3NjE0NTE5NzAsImlhdCI6MTc2MTQ0ODQzMCwianRpIjoiNjczYTY3YjgtNGYyMi00NjE1LThiYjMtMzM1MjYxYTJlMjU2In0.S33vdjdS2Sr4m6qbfnXT9uM_0x-ghGNYXcNN10aK2Kt9jkPi4xVSU0zVpUIpiQMObbq9xLGoRN27MPXw2hfLmujBFzC__amqhxkwxbgvNGZcfygvTz4b28Mwb02fwHar9FMychwWYyntmN9w_D5y1HCaP8AFtSzqC7voOGLTfCwfHyjurK9f8yFx4kDszP0MxedP6J4T9irdY7DKZia5hPHP8zwASBcSRPBHjv5iSs3XjTJ197Z5mbNrLnZo9AUZFHUVigH_9DQL9ShBrI09MGJG_VaQaoceMBy9JzD0410S-12K51dEYXNgqO_vvFAMBWY6DMtn2Mi3XEPpz8_iUA&client=3429e09b-3470-47e2-af74-41b250a21147) **In progress**: a mass payout is still being processed; - ![Sucessful](https://api.media.atlassian.com/file/732653f1-f8bd-406a-a0b9-2318d17b0e5a/image?collection=emoji-site-83c96ca9-41fa-445b-9ddd-2d4dfbf28b26&width=72&height=64&max-age=31536000&token=eyJraWQiOiJtaWNyb3MvcGYtZW1vamktc2VydmljZS9iYWxjb2w4N2Rjb251YWNxIiwiYWxnIjoiUlMyNTYifQ.eyJzdWIiOiJtaWNyb3MvcGYtZW1vamktc2VydmljZSIsImF1ZCI6Im1lZGlhIiwiYWNjZXNzIjp7InVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjplbW9qaS1zaXRlLTgzYzk2Y2E5LTQxZmEtNDQ1Yi05ZGRkLTJkNGRmYmYyOGIyNiI6WyJyZWFkIl19LCJjbGllbnRJZCI6IjM0MjllMDliLTM0NzAtNDdlMi1hZjc0LTQxYjI1MGEyMTE0NyIsIm5iZiI6MTc2MTQ0ODQzMCwiaXNzIjoibWljcm9zL3BmLWVtb2ppLXNlcnZpY2UiLCJleHAiOjE3NjE0NTE5NzAsImlhdCI6MTc2MTQ0ODQzMCwianRpIjoiNjczYTY3YjgtNGYyMi00NjE1LThiYjMtMzM1MjYxYTJlMjU2In0.S33vdjdS2Sr4m6qbfnXT9uM_0x-ghGNYXcNN10aK2Kt9jkPi4xVSU0zVpUIpiQMObbq9xLGoRN27MPXw2hfLmujBFzC__amqhxkwxbgvNGZcfygvTz4b28Mwb02fwHar9FMychwWYyntmN9w_D5y1HCaP8AFtSzqC7voOGLTfCwfHyjurK9f8yFx4kDszP0MxedP6J4T9irdY7DKZia5hPHP8zwASBcSRPBHjv5iSs3XjTJ197Z5mbNrLnZo9AUZFHUVigH_9DQL9ShBrI09MGJG_VaQaoceMBy9JzD0410S-12K51dEYXNgqO_vvFAMBWY6DMtn2Mi3XEPpz8_iUA&client=3429e09b-3470-47e2-af74-41b250a21147) **Completed**: a mass payout is processed, the report is sent out to a user email; - ![Declined](https://api.media.atlassian.com/file/8a4ae746-a85b-471d-ac34-daec1550df32/image?collection=emoji-site-83c96ca9-41fa-445b-9ddd-2d4dfbf28b26&width=64&height=64&max-age=31536000&token=eyJraWQiOiJtaWNyb3MvcGYtZW1vamktc2VydmljZS9iYWxjb2w4N2Rjb251YWNxIiwiYWxnIjoiUlMyNTYifQ.eyJzdWIiOiJtaWNyb3MvcGYtZW1vamktc2VydmljZSIsImF1ZCI6Im1lZGlhIiwiYWNjZXNzIjp7InVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjplbW9qaS1zaXRlLTgzYzk2Y2E5LTQxZmEtNDQ1Yi05ZGRkLTJkNGRmYmYyOGIyNiI6WyJyZWFkIl19LCJjbGllbnRJZCI6IjM0MjllMDliLTM0NzAtNDdlMi1hZjc0LTQxYjI1MGEyMTE0NyIsIm5iZiI6MTc2MTQ0ODQzMCwiaXNzIjoibWljcm9zL3BmLWVtb2ppLXNlcnZpY2UiLCJleHAiOjE3NjE0NTE5NzAsImlhdCI6MTc2MTQ0ODQzMCwianRpIjoiNjczYTY3YjgtNGYyMi00NjE1LThiYjMtMzM1MjYxYTJlMjU2In0.S33vdjdS2Sr4m6qbfnXT9uM_0x-ghGNYXcNN10aK2Kt9jkPi4xVSU0zVpUIpiQMObbq9xLGoRN27MPXw2hfLmujBFzC__amqhxkwxbgvNGZcfygvTz4b28Mwb02fwHar9FMychwWYyntmN9w_D5y1HCaP8AFtSzqC7voOGLTfCwfHyjurK9f8yFx4kDszP0MxedP6J4T9irdY7DKZia5hPHP8zwASBcSRPBHjv5iSs3XjTJ197Z5mbNrLnZo9AUZFHUVigH_9DQL9ShBrI09MGJG_VaQaoceMBy9JzD0410S-12K51dEYXNgqO_vvFAMBWY6DMtn2Mi3XEPpz8_iUA&client=3429e09b-3470-47e2-af74-41b250a21147) **Not sent**: a mass payout is processed, but the report is not sent out or can not be generated because of some error. | | | **Merchant** | The merchant’s name, contact person name, shop name. | | | **File info** | The name of the uploaded CSV file with a list of parameters for mass payouts, a unique number of a mass payout. | | | **Date** | The date and time at the UTC time zone when a mass payout was initiated. | | | **Recipient email** | An email of a user who should receive a report on a mass payout. | | | **Actions** | Possible actions: - **Show**: to go to a page with the detailed information on a mass payout. | For more information about mass payout details, see [View details of a mass payout](https://ecomcharge.atlassian.net/wiki/spaces/DOC/pages/2220949595). |   To navigate through the table with a list of mass payouts, use the navigation bar at the bottom of the page. - [Admin Panel User Guide](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide?hsLang=en#main-content) - [Introduction](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide?hsLang=en#introduction) - [Before you start](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide?hsLang=en#before-you-start) - [Users](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide?hsLang=en#users) - [System administration](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide?hsLang=en#system-administration) - [Merchant account management](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide?hsLang=en#merchant-account-management) - 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