---
title: Admin Panel User Guide | eComCharge knowledge base
description: Manual for managing a payment system built on beGateway WLS
---

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1. [eComCharge knowledge base](https://help.ecomcharge.com/en/knowledge-base)
2. [Admin Panel User Guide](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide)

# Admin Panel User Guide

 Manual for managing a payment system built on beGateway WLS

- [Get a plan payment link](https://help.ecomcharge.com/en/knowledge-base/get-a-plan-payment-link)
- [Create a plan](https://help.ecomcharge.com/en/knowledge-base/lan)
- [Get a product payment link](https://help.ecomcharge.com/en/knowledge-base/get-a-product-payment-link)
- [Create a product](https://help.ecomcharge.com/en/knowledge-base/create-a-product)

## Introduction

- [What is the eComCharge platform?](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-introduction-to-the-ecomcharge-platform)
- [Main interface elements of PSP Back Office](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-main-interface-elements)

## Before you start

- [Sign in](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-before-you-start/sign-in)
- [Password recovery](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-password-recovery)
- [Select the interface language](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-interface-language)
- [Set a user account](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-set-my-user-account)
- [Log into a merchant's account](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-is-it-possible-to-log-into-a-merchants-account)

## Users

- [Users](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-users)
- [Admin role and its interface menu](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-users-of-psp-back-office)
- [Account Manager role and its interface menu](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-admin-role-and-its-interface-menu)
- [Support Manager and its interface menu](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-account-manager-role-and-its-interface-menu)
- [Accountant role and its interface menu](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-support-manager-and-its-interface-menu)
- [Bank Account Manager role and its interface menu](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-accountant-role-and-its-interface-menu)

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## System administration

- [Example of filling in the Localization field](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-example-of-filling-in-the-localization-field)
- [Manage user accounts](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-manage-user-accounts)
- [View user accounts](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-system-settings-view-and-edit)
- [View details of a user account](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-system-settings)
- [Edit details of a user account](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-edit-details-of-a-user-account)
- [Create a new user account](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-create-a-new-user-account)
- [Unlock a user account](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-unlock-a-user-account)
- [Delete a user account](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-delete-a-user-account)
- [System settings](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-system-setting)
- [View system settings](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-view-system-settings)
- [Edit system settings](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-edit-system-settings)
- [Interface custom CSS](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-interface-custom-css)
- [Set up receipts and emails customization](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-set-up-receipts-and-emails-customization)
- [View and generate the PSP secret key](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-view-and-generate-the-psp-secret-key)
- [Business categories](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-business-categories)
- [View business categories](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-view-business-categories)
- [Create a new business category](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-create-a-new-business-category)
- [Edit a business category name](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-edit-a-business-category-name)
- [Change the activation status of a business category](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-change-the-activation-status-of-a-business-category)
- [Widget customizations](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-widget-customizations)
- [Add new customization](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-add-new-customization)
- [Style parameters](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-style-parameters)
- [Extra CSS properties](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-extra-css-properties)

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## Merchant account management

- [Register a new merchant](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-register-a-new-merchant)
- [Edit the merchant details and the activation status](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-edit-the-merchant-details-and-the-activation-status)
- [Merchant account management](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-merchant-account-management)
- [View merchant accounts](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-view-merchant-accounts)
- [Search for a merchant account](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-search-for-a-merchant-account)

## Configuration of payment gateways

- [Transaction processing rates. Version 2](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-transaction-processing-rates-version-2)
- [Enable the conversion monitor service](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-enable-the-conversion-monitor-service)
- [Edit the settings and activation status of a payment gateway](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-edit-the-settings-and-activation-status-of-a-payment-gateway)
- [Connect a payment gateway to a shop](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-connect-a-payment-gateway-to-a-shop)
- [View a list of the payment gateways enabled for a shop](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-view-a-list-of-the-payment-gateways-enabled-for-a-shop)
- [Configuration of payment gateways](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-configuration-of-payment-gateways)
- [\[Deprecated\] Set transaction processing rates](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-set-transaction-processing-rates)
- [View payment gateway settings](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-view-payment-gateway-settings)

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## Merchant shop management

- [Edit shop details and settings](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-edit-shop-details-and-settings)
- [Add a shop to a merchant account](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-add-a-shop-to-a-merchant-account)
- [Merchant shop management](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-merchant-shop-management)
- [View shops](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-view-shops)
- [Search for a merchant's shop](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-search-for-a-merchants-shop)
- [View shop details and settings](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-view-shop-details-and-settings)

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## Dashboard

- [Daily history](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-daily-history)
- [Successful transactions](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-successful-transactions)
- [Decline codes](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-decline-codes)
- [Conversion graph](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-conversion-graph)
- [Dashboard](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-dashboard)

## Configuration of fraud protection services

- [Manage values in the lists](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-manage-values-in-the-lists)
- [Delete the uploaded white list](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-delete-the-uploaded-white-list)
- [Add a white list](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-add-a-white-list)
- [Black and white lists](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-black-and-white-lists)
- [Add 3-D Secure verification rules](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-add-3-d-secure-verification-rules)
- [Activate 3-D Secure for card brands](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-activate-3-d-secure-for-card-brands)
- [Update a white list](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-update-a-white-list)
- [Import and manage lists](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-import-and-manage-lists)
- [3-D Secure verification service](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-3-d-secure-verification-service)
- [Configuration of fraud protection services](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-configuration-of-fraud-protection-services)

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## Transaction management

- [Mass Update](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-mass-update)
- [Transaction recovery](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-transaction-recovery)
- [View transaction logs](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-view-transaction-logs)
- [Download a transaction report](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-download-a-transaction-report)
- [View transaction details](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-view-transaction-details)
- [View a transaction summary](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-view-a-transaction-summary)
- [Search for a transaction](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-search-for-a-transaction)
- [Transaction management](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-transaction-management)

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## Subscription management

- [Find and view subscriptions](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-find-and-view-subscriptions)
- [Subscription management](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-subscription-management)
- [Cancel a subscription](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-cancel-a-subscription)
- [View subscription details](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-view-subscription-details)

## Transaction reports

- [Export a report](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-export-a-report)
- [Get a transaction report](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-get-a-transaction-report)
- [Transaction reports](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-transaction-reports)

## Accounting and financial reports

- [\[Deprecated\] View a detailed financial statement](https://help.ecomcharge.com/en/knowledge-base/view-a-detailed-financial-statement)
- [\[Deprecated\] Find financial statements](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-find-financial-statements)
- [\[Deprecated\] Financial statements](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-financial-statements)
- [\[Deprecated\] Payouts to merchants' current accounts](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-payouts-to-merchants-current-accounts)
- [\[Deprecated\] Rolling reserve](https://help.ecomcharge.com/en/knowledge-base/rolling-reserve)
- [Balance. Version 2](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-balance-version-2)
- [Accounting and financial reports](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-accounting-and-financial-reports)

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## Finances

- [\[Deprecated\] Finances](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-finances)
- [Amounts payable to merchants](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-amounts-payable-to-merchants)
- [Held rolling reserve](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-held-rolling-reserve)
- [Payment turnover](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-payment-turnover)
- [Profit of the payment service provider](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-profit-of-the-payment-service-provider)

## Merchant's balance

- [\[Deprecated\] Merchant's balance](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-merchants-balance)
- [Adjust a merchant's balance](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-adjust-a-merchants-balance)
- [View a merchant's balance](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-view-a-merchants-balance)

## Mass payouts to customers

- [Report file on a mass payout](https://help.ecomcharge.com/en/knowledge-base/report-file-on-a-mass-payout/pspbackoffice-)
- [File for loading mass payout parameters](https://help.ecomcharge.com/en/knowledge-base/file-for-loading-mass-payout-parameters/pspbackoffice-)
- [View details of a mass payout](https://help.ecomcharge.com/en/knowledge-base/view-details-of-a-mass-payout/pspbackoffice-)
- [Find a mass payout](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-find-a-mass-payout)
- [Initiate a mass payout](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-initiate-a-mass-payout)
- [Mass payouts to customers](https://help.ecomcharge.com/en/knowledge-base/mass-payouts-to-customers)

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## Additional services

- [Smart Check](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-smart-check)
- [Apple Pay](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-apple-pay)
- [Smart Routing service](https://help.ecomcharge.com/en/knowledge-base/smart-routing-service/pspbackoffice-)
- [Data encryption](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-data-encryption)
- [Currency converter](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-currency-%D1%81onverter)
- [Cascading payments (h2h)](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-cascading-payments-h2h)
- [Enable the service](https://help.ecomcharge.com/en/knowledge-base/enable-the-service/pspbackoffice-)
- [Visa Alias](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-visa-alias)
- [Surcharge billing. Version 2](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-surcharge-billing.-version-2)
- [Card info request](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-card-info-request)
- [Set agent rates](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-set-agent-rates)
- [Assign a shop to an agent](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-assign-a-shop-to-an-agent)
- [Edit the agent account details and activation status](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-edit-the-agent-account-details-and-activation-status)
- [Register a new agent](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-register-a-new-agent)
- [Search for an agent account](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-search-for-an-agent-account)
- [View agents and shops assigned to them](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-view-agents-and-shops-assigned-to-them)
- [Agent management service](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-agent-management-service)
- [Masterpass](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-masterpass)
- [Samsung Pay](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-samsung-pay)
- [Possible reasons for Apple Pay registration error](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-possible-reasons-for-apple-pay-registration-error)
- [Enable Apple Pay for a merchant's shop](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-enable-apple-pay-for-a-merchants-shop)
- [Add a new channel](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-add-a-new-channel)
- [View channels linked to a payment gateway](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-view-channels-linked-to-a-payment-gateway)
- [Managing the service](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-managing-the-service)
- [Advertising](https://help.ecomcharge.com/en/knowledge-base/advertising/pspbackoffice-)
- [Additional services](https://help.ecomcharge.com/en/knowledge-base/additional-services/pspbackoffice-)
- [Payout control service](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-payout-control-service)
- [Payout channel setup](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-payout-channel-setup)
- [View a list of channels](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-view-a-list-of-channels)
- [Link a channel to a gateway](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-link-a-channel-to-a-gateway)
- [Edit the channel activation status](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-edit-the-channel-activation-status)
- [Payout limit setup](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-payout-limit-setup)
- [View applicable limits](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-view-applicable-limits)
- [Set up a new limit](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-set-up-a-new-limit)
- [Track the history of balance adjustments](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-track-the-history-of-balance-adjustments)
- [Edit the payout limit details and activation status](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-edit-the-payout-limit-details-and-activation-status)
- [Payout balance management](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-payout-balance-management)
- [View current balances](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-view-current-balances)
- [Adjust a channel balance](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-adjust-a-channel-balance)
- [Google Pay](https://help.ecomcharge.com/en/knowledge-base/pspbackoffice-google-pay)

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- [Admin Panel User Guide](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide#main-content)

    - [Introduction](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide#introduction)
    - [Before you start](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide#before-you-start)
    - [Users](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide#users)
    - [System administration](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide#system-administration)
    - [Merchant account management](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide#merchant-account-management)
    - [Configuration of payment gateways](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide#configuration-of-payment-gateways)
    - [Merchant shop management](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide#merchant-shop-management)
    - [Dashboard](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide#dashboard)
    - [Configuration of fraud protection services](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide#configuration-of-fraud-protection-services)
    - [Transaction management](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide#transaction-management)
    - [Subscription management](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide#subscription-management)
    - [Transaction reports](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide#transaction-reports)
    - [Accounting and financial reports](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide#accounting-and-financial-reports)
    - [Finances](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide#finances)
    - [Merchant's balance](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide#merchants-balance)
    - [Mass payouts to customers](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide#mass-payouts-to-customers)
    - [Additional services](https://help.ecomcharge.com/en/knowledge-base/admin-panel-user-guide#additional-services)
- [Smart Risk and Routing Engine](https://help.ecomcharge.com/en/knowledge-base/smart-risk-and-routing-engine#main-content)

    - [Introduction](https://help.ecomcharge.com/en/knowledge-base/smart-risk-and-routing-engine#introduction)
    - [Overall service description](https://help.ecomcharge.com/en/knowledge-base/smart-risk-and-routing-engine#overall-service-description)
    - [Getting started](https://help.ecomcharge.com/en/knowledge-base/smart-risk-and-routing-engine#getting-started)
    - [Smart routing management](https://help.ecomcharge.com/en/knowledge-base/smart-risk-and-routing-engine#smart-routing-management)
    - [Settings management](https://help.ecomcharge.com/en/knowledge-base/smart-risk-and-routing-engine#settings-management)
    - [Appendix 1: Logical operators](https://help.ecomcharge.com/en/knowledge-base/smart-risk-and-routing-engine#appendix-1-logical-operators)
    - [Appendix 2: List of system fields](https://help.ecomcharge.com/en/knowledge-base/smart-risk-and-routing-engine#appendix-2-list-of-system-fields)
- [PSP API documentation](https://help.ecomcharge.com/en/knowledge-base/psp-api-documentation#main-content)

    - [Introduction](https://help.ecomcharge.com/en/knowledge-base/psp-api-documentation#introduction)
    - [Request requirements](https://help.ecomcharge.com/en/knowledge-base/psp-api-documentation#request-requirements)
    - [HTTP response codes](https://help.ecomcharge.com/en/knowledge-base/psp-api-documentation#http-response-codes)
    - [PSP ID and Secret Key](https://help.ecomcharge.com/en/knowledge-base/psp-api-documentation#psp-id-and-secret-key)
    - [Merchants](https://help.ecomcharge.com/en/knowledge-base/psp-api-documentation#merchants)
    - [Shops](https://help.ecomcharge.com/en/knowledge-base/psp-api-documentation#shops)
    - [Transactions (DWH v.2)](https://help.ecomcharge.com/en/knowledge-base/psp-api-documentation#transactions-dwh-v-2)
    - [Transactions (DWH v.1)](https://help.ecomcharge.com/en/knowledge-base/psp-api-documentation#transactions-dwh-v-1)
    - [Reference](https://help.ecomcharge.com/en/knowledge-base/psp-api-documentation#reference)
    - [Reports (DWH v.2)](https://help.ecomcharge.com/en/knowledge-base/psp-api-documentation#reports-dwh-v-2)
- [Video guides](https://help.ecomcharge.com/en/knowledge-base/video-guides#main-content)

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